Support

Peaceful Journey Support by Momokarose

For app support, account questions, privacy requests, and App Store review contact.

Contact

Please include the app version, iOS version, device model, the screen where the issue happened, and the steps that caused it. Do not send real receipts, passports, home addresses, or private travel documents unless requested for a specific support case.

Common Help Topics

Travel plans and itinerary timing.
Travel Today dashboard, weather context, and official source links.
Travel library, memories, diary, travelogue, receipt, and secure vault behavior.
Calendar, Photos, Camera, Location, Contacts, Notifications, Local Network, and Microphone permissions.
In-app purchases, restore purchases, and paid feature access.

Account, Subscription, And IAP Questions

In-app purchases are processed by Apple through StoreKit. For paid feature access, include whether the issue is product display, purchase, restore purchase, refund/revocation state, or feature unlock after purchase.

For App Review: Local Guide / walkie actual-use is intended to require verified IAP entitlement before active session, microphone use, Local Network use, discovery, transmission, or receiving.

Local Guide / Walkie Permission Problems

Local Guide may ask for microphone or Local Network permission only when the user explicitly starts the feature and the relevant paid entitlement is available when required. Locked preview screens may explain the purpose of permissions without starting a session.

Microphone is used for user-started voice communication.
Local Network is used to discover nearby devices on the same local network.
Stop, all-off, leave, and mute should remain available during an active session.

Airport Operation And Public Data Sources

Airport operation context may refer to official airport information, Korean public data, or other public sources where available. The app displays context and links for user review; it does not rewrite the user's itinerary.

For source questions, include the airport, date, flight number if relevant, and the screen where the information appeared.

Weather, Hazard, And Disaster Source Checks

Weather or disaster context should be treated as reference information with source links. For urgent situations, check the relevant government, meteorological, emergency, or local authority source directly.

When reporting a source issue, include the location, date/time, visible source label, and a screenshot if possible.

Photos, Travel Library, And Secure Vault

For photo, diary, travelogue, receipt, or secure vault issues, include the affected travel date, media type, and whether the item was protected, shared, hidden, or exported. Avoid sending real passports, payment cards, private reservation numbers, or exact lodging addresses unless support explicitly asks for a redacted sample.

Affiliate Booking And Lodging Links

Peaceful Journey may provide clearly labeled accommodation or travel partner links for discovery and comparison convenience. Booking, payment, cancellation, refund, room availability, taxes, fees, and final policy details are handled by the partner website.

For partner link problems, include the partner page URL, visible label, and the step where the issue occurred. For reservation changes or refunds, contact the partner website first.

Reviewer And Partner Contact

For App Store review, Travel Creator Program review, advertising proposals, affiliate link questions, or partner content review, email [email protected].

Peaceful Journey app URL: https://www.momokarose.com/peaceful-journey. Disclosure URL: https://www.momokarose.com/peaceful-journey/affiliate-disclosure.

Review note summary: the app is an iOS travel planning and travel library tool with source-linked public information, Apple-processed IAP, partner booking links, and user-started Local Guide communication. It is not a booking provider, emergency service, or source of automatic itinerary changes.

Emergency Notice

Peaceful Journey may help organize travel information and show safety context, but it is not an emergency service. During urgent situations, contact local emergency services and follow official local authority guidance first.

Privacy

Read the Privacy Policy for data, permissions, storage, sync, and purchase handling.